Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Memorio web application and related services (the “Service”), operated by the project owner (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued use after changes constitutes acceptance of the revised Terms, except where applicable law requires your explicit consent.

Memorio provides tools for learning with flashcards, spaced repetition, statistics, and optional AI-assisted features. Features and availability may change. We do not guarantee uninterrupted or error-free operation.

The Service is not a substitute for professional education, medical, or legal advice. Content you study is for your personal learning purposes only.

You may need to register with an email and password or sign in via third-party providers (e.g. Google or Apple) where supported. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must provide accurate registration information. You must be legally able to enter into a binding agreement in your jurisdiction. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization.

You may create, upload, or store content such as words, decks, and messages sent to the AI assistant (“User Content”). You retain ownership of your User Content. You grant us a non-exclusive, worldwide license to host, store, process, and display User Content solely to operate and improve the Service for you.

You are responsible for your User Content and must not upload unlawful, infringing, harmful, or abusive material. We may remove content or suspend access if we reasonably believe it violates these Terms or applicable law.

Some features use third-party AI models (e.g. via Groq or similar providers), including worksheet scan (image recognition). AI outputs may be inaccurate or incomplete. You should verify important information. We are not liable for decisions you make based on AI-generated content.

Paid plans, pricing, and billing terms are described on the pricing or subscription pages in the app. Unless stated otherwise, fees are non-refundable to the extent permitted by law. You may cancel according to the in-app instructions; access may continue until the end of the paid period.

The Service, its design, branding, and software (excluding your User Content) are protected by intellectual property laws. Except for the limited rights granted in these Terms, we reserve all rights. You may not copy, reverse engineer, or misuse the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY EUROS (€50), EXCEPT WHERE PROHIBITED BY LAW.

You agree to defend and indemnify us against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Service in violation of these Terms, or your violation of any third-party rights.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Provisions that by nature should survive (e.g. liability limits, indemnity) will survive termination.

These Terms are governed by the laws applicable in your primary place of business or residence, or where the operator is established, without regard to conflict-of-law rules. Courts of competent jurisdiction shall have exclusive jurisdiction, subject to mandatory consumer protections in your country.

For questions about these Terms, contact us through support channels provided in the application or on the official website.

These Terms apply to all official client platforms where the Service is available, including web browsers and mobile applications (iOS and Android).

Where the Service is distributed via an app store, additional mandatory platform terms may apply between you and the platform operator. Those platform terms do not replace these Terms as between you and us.

You agree not to: (a) violate any applicable law or third-party rights; (b) upload malware, spam, or automated scraping beyond reasonable personal use; (c) attempt to gain unauthorized access to accounts, APIs, or infrastructure; (d) reverse engineer, decompile, or circumvent technical limits except where mandatory law allows; (e) resell, sublicense, or commercially exploit the Service without written permission; (f) use the Service to generate or distribute illegal, defamatory, harassing, hateful, or sexually exploitative content; (g) impersonate others or misrepresent affiliation with Memorio.

We may investigate violations and cooperate with law enforcement. Repeated or serious violations may result in immediate termination without refund to the extent permitted by law.

Grammar modules, reading passages, cloze exercises, practice tests, and scenario-based content are provided for language learning only. They do not constitute official certification, immigration advice, employment advice, or guaranteed exam results.

Progress data, scores, and AI-generated explanations may be stored to personalize your learning path. Premium gates may apply to certain grammar features as described in the app.

When you photograph or upload a worksheet, the image and any marks you draw (underlines, regions) are transmitted to our servers and processed by AI vision providers to extract vocabulary pairs. Do not upload documents containing third-party personal data, children’s data, or confidential information you are not authorized to share.

You represent that you have the right to upload the image and that processing is lawful in your jurisdiction. Scan quotas, rate limits, and availability may change. We do not guarantee OCR accuracy for handwriting or poor image quality.

Paid subscriptions are processed by Stripe, Inc. or its affiliates. By subscribing, you authorize recurring charges at the displayed price and interval until you cancel. Prices may include or exclude taxes depending on your location; applicable VAT/sales tax may be added at checkout where required.

AUTO-RENEWAL: Unless you cancel before the renewal date, your subscription renews automatically for the same period. You can cancel via the Stripe customer portal on the in-app subscription page, the management link in your Stripe receipt, or by contacting getmemorio.dev@gmail.com.

EU/EEA CONSUMERS — RIGHT OF WITHDRAWAL: If you are a consumer in the EU/EEA, you may have a 14-day right to withdraw from distance contracts. By starting to use Premium digital content immediately after purchase (e.g. AI scan, grammar Premium), you may be asked to expressly consent that performance begins before the withdrawal period ends and acknowledge that you may lose the withdrawal right once full digital delivery has begun, as permitted by applicable law.

Refunds are generally not provided for partial billing periods or for digital content already supplied, except where mandatory consumer law requires otherwise or we expressly approve a refund. Chargebacks filed without contacting support first may result in account suspension pending investigation.

Free trials or promotional pricing, if offered, convert to paid plans at the stated rate unless cancelled before the trial ends. Promo codes are non-transferable, may expire, and cannot be combined unless stated.

You may request account deletion and export of your personal data by emailing getmemorio.dev@gmail.com from your registered email address. We will verify identity before processing. Deletion is irreversible and may not remove all data from backup systems immediately; see the Privacy Policy for retention limits.

The Service integrates third-party authentication, payments, AI, and hosting. Your use of those services may be subject to their terms. We are not responsible for third-party websites linked from the Service.

We are not liable for failure or delay caused by events beyond reasonable control, including outages of cloud providers, AI providers, app stores, internet failures, natural disasters, war, sanctions, or governmental actions.

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict-of-law rules, except that mandatory consumer protection laws of your country of residence remain unaffected.

If you are a consumer in the EU/EEA, you may bring claims in the courts of your place of residence. If you are a business user, the exclusive place of jurisdiction is Berlin, Germany, where permitted by law, unless mandatory law provides otherwise.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. We are not obliged to participate in consumer arbitration boards but may do so voluntarily.

Operator: Elena Butkevich (operator of the Memorio service). Website: https://getmemorio.com. Email: getmemorio.dev@gmail.com. Privacy requests: getmemorio.dev@gmail.com. Correspondence address: Berlin, Germany — full postal address available on written request to the contact email, Germany.

If any provision is held invalid, the remaining provisions remain in effect. These Terms, the Privacy Policy, Cookie Policy, AI Policy, Refund Policy, and Legal Notice together form the entire agreement regarding the Service, superseding prior oral or written understandings on the same subject.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use official Memorio mobile applications on devices you own or control, solely for personal non-commercial learning.

You may not copy, modify, distribute, or create derivative works of the app except as allowed by mandatory law or app store rules. Apple/Google are third-party beneficiaries of applicable store-related clauses where required by their terms.